Help & Support
Can I cancel my order?
Yes provided it has yet to be dispatched, please email firstname.lastname@example.org stating your order number.
CAN I RETURN MY ORDER
Yes, you may return your items within 14 days of receiving them. Items will need to be returned in the same condition you received them (in the case of records, unopened and unplayed). Once items are received we will issue a full refund to the same payment method you used to order.
To arrange a return please email email@example.com stating your order number.
Where's my order?
Once posted 2nd class deliveries take 2-5 days to be delivered and 1st class 1-2 days. These are not guarantees but guidelines outlined by Royal Mail, while the vast majority of parcels do arrive in these time frames occasionally they do not. Parcels can't be considered lost until 15 working days have passed, so we cannot start the lost parcel process and issue refunds until this time has passed.
If you have not received an order dispatch confirmation and your order does not contain a pre-order for a future release date please get in touch by emailing firstname.lastname@example.org and we will look in to the issue for you.
Do You Ship Internationally?
Yes, we ship worldwide. A range of tracked and un-tracked options are available at checkout
WHEN DO YOU SHIP PRE-ORDERS?
We aim to ship pre-orders a day or 2 before release day to arrive with you on the day of release. We are however unable to guarantee this as there are numerous factors outside our control that may not allow us to do this in certain scenarios.
DO YOU PROVIDE TRACKING?
Within the UK standard royal mail services do not offer full tracking. The tracking number you will receive is only a delivery confirmation, this will allow you to see if your item has been delivered to somewhere else other than your house (e.g. local delivery office).
Internationally we provide fully tracked delivery options.
WHEN WILL YOU SHIP MY ORDER?
In-stock items will be posted same or next working day. Items which need to be ordered in from a supplier are usually shipped within 5 working days